技能為基保服務(wù) 砥礪深耕提質(zhì)量 三聯(lián)機(jī)械2023年度售后培訓(xùn)及質(zhì)量分析

Skills for basic security services, honing deep cultivation and improving quality

Sanlian Machinery 2023 Annual After sales Training and Quality Analysis Conference

前言

2024年1月4日-5日，三聯(lián)機(jī)械2023年度售后培訓(xùn)及質(zhì)量分析。三聯(lián)機(jī)械售后服務(wù)團(tuán)隊、技術(shù)研發(fā)團(tuán)隊、生產(chǎn)班組等相關(guān)人員參與會議，會議同時邀請了匯川技術(shù)金牌講師對售后團(tuán)隊進(jìn)行技術(shù)強(qiáng)化培訓(xùn)。

From January 4th to 5th, 2023, Sanlian Machinery held the 2023 after-sales training and quality analysis meeting. The after-sales service team of Sanlian Machinery, technical research and development team, production team, and other relevant personnel participated in the meeting. At the same time, Inovance Technology Gold Medal Lecturer was invited to provide technical reinforcement training to the after-sales team.

PART01

服務(wù)至上，暖心回家

Service First, Warm Home

售后服務(wù)團(tuán)隊成員大分時間在全國各地乃至全球各個客戶的生產(chǎn)現(xiàn)場奔波，本次會議的召集一是為提升自己的專業(yè)技能和服務(wù)水平，二是將現(xiàn)場遇到的問題與客戶的需求帶回來，一起深入探討，以便更大程度的滿足客戶的需求，提高公司設(shè)備的質(zhì)量水平。

The members of the after-sales service team spend most of their time traveling to the production sites of customers across the country and even around the world. The convening of this meeting is aimed at improving their professional skills and service level, and bringing back the problems encountered on site and the needs of customers for in-depth discussions, in order to better meet the needs of customers and improve the quality level of company equipment.

匯川技術(shù)股份的技術(shù)高管向與會技術(shù)人員詳細(xì)講解了2023年度電液行業(yè)的產(chǎn)品詳情，并就常見碰到的伺服電液方面特別是伺服驅(qū)動器方面的故障和解決辦法再次做了詳細(xì)的分析與講解。售后服務(wù)長李銀武緊接著對后臺類故障、電機(jī)類故障、以及面板顯示類故障等，進(jìn)行深入分析。

The technical executives of Inovance Technology Co., Ltd. gave a detailed explanation of the product details of the electro-hydraulic industry in 2023 to the attending technical personnel, and once again provided a detailed analysis and explanation of the common faults and solutions encountered in the servo electro-hydraulic field, especially in the servo drive field. After sales service department director Li Yinwu immediately conducted in-depth analysis on backend faults, motor faults, and panel display faults.

PART02

夯實(shí)基礎(chǔ) 賦能終端

Consolidate the foundation and empower terminals

技術(shù)是企業(yè)的核心，質(zhì)量是企業(yè)的靈魂。通過良好的售后服務(wù)，使公司對客戶需求有了清醒認(rèn)識，為產(chǎn)品質(zhì)量改善指明了方向。通過良好的售后服務(wù)，增強(qiáng)了客戶對公司技術(shù)力量、質(zhì)量改善能力的信任和認(rèn)可。三聯(lián)機(jī)械將認(rèn)真總結(jié)服務(wù)經(jīng)驗(yàn)，不斷完善服務(wù)機(jī)制，擴(kuò)大服務(wù)范圍，為客戶產(chǎn)品保駕護(hù)航，為產(chǎn)品質(zhì)量提升再創(chuàng)佳績。

Technology is the core of an enterprise, and quality is the soul of the enterprise. Through excellent after-sales service, the company has gained a clear understanding of customer needs and pointed out the direction for improving product quality. Through excellent after-sales service, customers have enhanced their trust and recognition in the company's technical capabilities and quality improvement capabilities. Sanlian Machinery will carefully summarize its service experience, continuously improve its service mechanism, expand its service scope, safeguard customer products, and create new achievements for product quality improvement.

5日，技術(shù)團(tuán)隊和生產(chǎn)班組共同參與了質(zhì)量提升會議。售后服務(wù)團(tuán)隊將客戶現(xiàn)場遇到的問題一一呈現(xiàn)到技術(shù)設(shè)計和生產(chǎn)人員的眼前，大到機(jī)械結(jié)構(gòu)的合理性，小到一個螺絲的必要性，以實(shí)踐來論證設(shè)計，以最大化減少現(xiàn)場安裝工作量為準(zhǔn)則，將客戶需求帶到設(shè)備設(shè)計中，以進(jìn)一步提高我司磚機(jī)產(chǎn)品的質(zhì)量。

On the 5th, the technical team and production team jointly participated in the quality improvement meeting. The after-sales service team presents the problems encountered by customers on site one by one to the technical design and production personnel, ranging from the rationality of the mechanical structure to the necessity of a screw. The design is demonstrated through practice, with the principle of minimizing on-site installation workload. Customer needs are brought into equipment design to further improve the quality of our block machine products.

PART03

END

專業(yè)贏得信任，服務(wù)創(chuàng)造價值。三聯(lián)機(jī)械各個班組，技術(shù)、售后、生產(chǎn)，是我們做到為客戶提供“無憂服務(wù)”“五心服務(wù)”的保障。在此感謝所有員工2023年度為公司做出的奉獻(xiàn)，也對還在外面奔波不能回廠的技術(shù)人員道一聲：您辛苦了！

Professionalism earns trust, and service creates value. The technical, after-sales, and production teams of Sanlian Machinery are the guarantee for us to provide customers with "worry free service" and "five heart service". we would like to express our gratitude to all employees for their contributions to the company in 2023, and also to the technical personnel who are still working outside and unable to return to the factory: You have worked hard!

服務(wù)，只有起點(diǎn)，沒有終點(diǎn)。三聯(lián)機(jī)械一直以專業(yè)的能力和熱忱的服務(wù)來支持客戶的長期發(fā)展，致力于打造全球領(lǐng)先的固廢制磚先鋒。

Service, there is only a starting point, there is no endpoint. Sanlian Machinery has always supported the long-term development of customers with professional capabilities and enthusiastic services, committed to building a leading global leader in solid waste brick making.

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